1. General

Our platform deals with the buying and selling of custom products that are created by an artist according to the customer’s demands. It is carried out using mutual understanding and agreements by and between the creator or artist and the customer through the platform governed by creator-platform and platform-customer agreements.

As most of the products are customized according to the requirements of the customer, they are not eligible for returns and or refunds once the order gets confirmed. Though the platform allows refunds to the customer in cases of product damages occurring during transit, only the following cases of transit damages are covered:

1. If the product is delivered in a damaged condition.
2. If the product is missing or undelivered within the speculated time.
3. If there is a mismatch i.e. either a different product is delivered.

In case of damage, please raise a damage claim within 24 hours of delivery through our app or web platform. Please attach a photo of the product when received and a video of less than one minute at the time of product unpacking. An unpacking video is required to process your damage claim and to issue a refund.

For undelivered packages, if the customer is at fault for not providing the correct address or not receiving the packages such packages will be returned to the sellers, and no refund will be issued.

When a damage is reported, the seller will decide whether to rework or refund. In most cases rework is preferred by the seller.

We cannot compensate for mental agony caused by delay in delivery or quality of work.

3. Claim processing

All damage claims will be first verified by the platform for genuineness, this verification process will be completed within 2-3 business days after the damage claim report. We may choose to contact you for any clarifications required.

For orders where seller-specific damage policy applies, claims related to damages will be directed to the seller once the platform verifies the damage. The seller then initiates a repair or replacement request based on the seller’s policy, for the product within 24 hours of claim verification.

For orders where there is no seller-specific damage policy, the platform will refund the amount in full within 2-3 business days after claim verification. This refund process may require the customer to share additional information with us, such as Bank Account Number, IFSC, Bank, Branch, etc…

Please note the following exceptions to our return and refund policy:

1. Customized products on request will not be refunded/returned unless in the case of damages.
2. Returned items must be in their original condition and packaging.
3. The product is not different from what was shipped to you.